Terms of Booking and Payments

Bookings for individuals must be made by email to Nature & Volcano Tours / SARL 80 Jours Voyages – France (NVT), by e-mail to contact@nature-volcano-tours.com. Every detail regarding the booking must be included, in order for (SARL 80 Jours Voyages – Nature & Volcano Tours) to ensure efficiency, including the passenger´s name, flight information if they require transfer service from airports, all accommodation, tours and other services required. For group bookings please contact contact@nature-volcano-tours.com.

A non refundable deposit of 30%, of the total package price should reach NVT, 8 weeks prior to arrival. NVT will send a proforma invoice for groups for full payment, 6 weeks prior to arrival. Full payment (less deposit) for groups and individuals shall reach NVT at least 4 weeks prior to arrival of clients or upon confirmation of booking if done within 4 weeks. In case of further delay on payments, NVT will reserve the right to treat the booking as a cancellation and withdraw its confirmation of services.
For large group bookings of more than 50 rooms, NVT can require a 20% deposit for the accommodation, which is non refundable if the group is cancelled less than 6 months prior to arrival
If payment is done by credit or charge card, NVT accepts Visa, Mastercard.
A preliminary rooming list must be received no later than 8 weeks prior to the client’s arrival, and a final rooming list at least 4 weeks prior to client’s arrival.

All rates quoted or shown in our tariffs are based on current purchasing prices in countries. NVT reserves the right to increase prices already quoted or published in our price lists without notice in the event of currency fluctuation, government taxes, or due to any other cost increases that are outside our control.
Any eventual changes in rates will not be made with less then 8 weeks’ notice prior to arrival.
After the invoice has been issued the price is guaranteed against any surcharge, unless an increase is due to government laws or currency changes. We will absorb an amount equivalent to 5% of the package price. Amounts that exceed the 5% will be charged and clients will be entitled to cancel their booking with a full refund if the surcharge exceeds 10%.

All cancellations must be made by letter, fax or e-mail. In conformity with business practices within the French travel industry, the Travel Agent/Tour Operator is obliged to charge cancellation fees to passenger(s) as follows:

Time of cancellation (Individuals) or cancellation within a group:

4 weeks or more prior to arrival – Cancellation fee 80 € per person

Less than 4 weeks and more than 2 weeks 25%
Less than 2 week and more than 1 week 50%
Less than 1 week and more than 48 hours 80%
Less than 48 hours notice 100%
Time of cancellation (Groups (10+ )):For large groups (=50 rooms) more than 6 months 10% (of accommodation)

Less than 8 weeks and more than 4 weeks 10%
Less than 4 weeks and more than 1 week 50%
Less than 1 week and more than 72 hours 75%
Less than 72 hours 100%

Please note that cancellation of one or more passengers within a group may cause a price increase for the group or a cancellation fee according to above rules for those cancelled passengers.

Cancellation terms may be stricter than stated above when dealing with conferences and large groups.
If a service which has unconditionally been confirmed is cancelled NVT for example due to insufficient participation, cancellations must be made with at least 4 weeks´ notice on NVT’s behalf. NVT shall make every effort to provide similar alternative arrangements without additional cost to the buyer. Should those alternatives not be to the buyer’s satisfaction, a full refund shall be made to the amount paid.

Change Fees
NVT reserves the right to charge EUR 40,- for changes made to an already confirmed reservation.

NVT disclaims responsibility for any loss, damage, accidents, sickness or schedule change caused by weather, strike or any other irregularity outside NVT control. NVT reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise. All extra costs due to changes or delays in flights (domestic and international) are at the traveller’s expense (extra hotel nights, meals, transfers, etc.) We advise all our clients to have purchase a travel insurance if they don’t already have one, as clients are on their own responsibility on optional tours, such as riding tours, caving, diving or snowmobile tours. If the client is not satisfied with the trip he/she must inform NVT of this within 1 months after their departure. No compensation request would be regarded as valid after this 1-month delay. All information on the website is subject to change. NVT reserves the right to alter/change/correct any mistakes that may possibly appear on the website or price list. The website may not be reproduced elsewhere in whole or in part without the permission of the publisher NVT cannot be held responsible for the acts of a third party (airline, hotel or guesthouse, restaurant, bus company, etc.).